Return & refund
Return
Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
– Items specifically labeled as non-returnable.
– Some free gifts.
You can track your return status by going to your Likepax account from the Likepax app or Likepax.com. Go to ‘Your orders’ >’Returns’. From there, you will be able to track the status of your return, when we receive your package, and when your refund has been issued.
Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
– Items specifically labeled as non-returnable.
– Some free gifts.
For more information about our return and refund policy, please refer to the link below:
When you shop on Likepax, your orders are safe under the Likepax Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to send the item back before your refund can be issued. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.
To report an item as damaged or not as described, please follow the steps below to request your refund:
1. Sign into your account.
2. Find the relevant order under ‘Your orders’ and click ‘Return/Refund’.
3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
4. Confirm the return information, and click ‘Next’.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Likepax credit balance or credit to your original payment method. Make your selection and click ‘Submit’.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click ‘Submit’.
7. If applicable, print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you’re done!
8. You can reference the status of your refund or rebuy any items from your order on your order details page.
Please visit our Likepax Purchase Protection page to learn more.
If you received the wrong item in your order and are missing an item, please go to your Likepax account on Likepax.com or Likepax app to request a refund.
1. Go to ‘Your orders’
2. Click ‘Return/Refund’ for the relevant order
3. Confirm that you have received the package, and select the reason for your return as ‘Wrong item was sent’. You may also upload photos and/or comments to further explain.
4. Confirm the return information, and click ‘Next’.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Likepax credit balance or credit to your original payment method. Make your selection and click ‘Submit’.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click ‘Submit’.
7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you’re done!
After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.
If you have not mailed out your package, you may cancel your existing return request and submit a new one with a different return method.
Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
– Items specifically labeled as non-returnable.
– Customized items.
– Some free gifts.
After you submit your return request, you will need to return your package within 14 days. You may not return any items after the 90-day window expires.
For more information about our return and refund policy, please refer to the link below:
If your items are eligible for a return, you may follow the steps below to start your return process:
1. Sign into your account.
2. Find the relevant order under ‘Your orders’ and click ‘Return/Refund’.
3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
4. Confirm the return information, and click ‘Next’.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Likepax credit balance or credit to your original payment method. Make your selection and click ‘Submit’.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click ‘Submit’.
7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you’re done!
If you would like to request return and refund of additional items before shipping out the return package, please follow the instructions on the return details page and choose to use the same return label. Then you can ship back the additional items together and avoid return shipping fees.
After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.
For more information about our return and refund policy, please refer to the link below:
After you submit a return request, you can print your return label from the ‘Returns’ tab under ‘Your orders’ in the Likepax app or on Likepax.com. Then, tape your return label to the outside of your return package and mail it out from your nearest USPS or UPS location within 14 days of your return request. The first return for EVERY order is free!
Refund
You may track your refund progress through any of the following ways:
1. Please go to ‘Your orders’ in Likepax app or on Likepax.com, find the corresponding order and click to view its details. Scroll to the refunded item and click ‘Details’. You can then check your refund status and refund method for each refunded item.
2. Please go to your account in Likepax app or on Likepax.com, find the ‘Messages’ section and click your refund message notification to view the details.
3. If you enabled text or email notifications for your order, you can click on the links there to track your refund status as well.
Once Likepax issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Likepax credit refund, it will be swiftly added to your Likepax Credit Balance within 3 minutes.
For items returned and eligible for a refund, we will promptly initiate the refund process upon receiving the item(s) and conducting a quality inspection. Once Likepax issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Likepax credit refund, it will be swiftly added to your Likepax Credit Balance within 3 minutes.
We will notify you when your refund has been successfully processed by Likepax. However, we will not know when the refund reaches your original payment method. Once Likepax issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Likepax credit refund that can be used in the future purchase, it will be swiftly added to your Likepax Credit Balance within 3 minutes.
When items are refunded, the amount may not match the item’s full price since sales taxes, shipping, used coupons and credit are taken into account. Additionally, if this is not your order’s first return, a $7.99 shipping fee will also be deducted from the refund amount.
Items purchased from Likepax are eligible for our Price Adjustment Policy.
Likepax will provide the price difference, based on the price and currency type of the paid order, if the list price of the same item (of the same size, color, etc., from the same provider) was reduced within 30 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy.
The shipment of your order will not be affected by applying for a price adjustment before you receive your items.
Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. Likepax reserves the right to the final interpretation of our Price Adjustment Policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.
Acquirer Reference Numbers (ARN) are linked to online Visa and Mastercard debit and credit card transactions.
To find the ARN, you can Follow the steps below:
1. Go to the relevant order in ‘Your orders’ and then click on ‘Refund details’
2. Find the ARN in ‘Refund amount and method’ section.
You can provide the ARN to your card issuer to help them trace the refund. If you are communicating with them online, you can click the ‘copy’ button and paste it into the online chat.
When you are issued a refund to a Visa or Mastercard, a refund authorization check will be sent to your account. This can, on rare occasions, cause a pending “charge” to appear on your bank statement. Simply put, this is due to your bank having not yet updated their system to display the refund correctly. We are not charging you again for your order. We suggest that you contact your card issuer for any further information.
You can also find the acquirer reference number (ARN) of the transaction on the order page or refund details page and provide it to your card issuer so that they can trace your refund more easily.
Refunds to Klarna are processed in different ways, depending on the status of your payment schedule and if you applied for a full or partial refund.
Full refund
Once the refund is issued, any remaining payments will be cancelled and the already paid amount (including the service fee) will be refunded to the original payment method.
Partial refund
If the partial refund is more than the remaining balance of your order, the refund amount will be deducted from the remaining balance and the difference will be refunded to the original payment method.
If the partial refund is less than the remaining balance of your order, the amount will be deducted from the remaining balance and applied evenly across the remaining payments. You can view any updates to your payment plan in the Klarna app.
For more details, please contact Klarna Customer Service.
Refunds to Afterpay are processed in different ways, depending on the status of your payment schedule and if you applied for a full or partial refund.
Full refund
Once the refund is issued, any remaining payments will be cancelled and the already paid amount (including the service fee) will be refunded to the original payment method.
Partial refund
(1) If payments were still owed on the order, your remaining payments have likely been adjusted or canceled.
Let’s have a look at this example:
-Sam’s order total was $500.40. She returned an item that was to the value of $143.10.
-Sam still had two payments left on this order when the refund was processed.
-Her final payment had been cancelled, and the third instalment was reduced to $107.10 to reflect the refund.
-In this case, Sam will not be receiving a refund to her bank card, but the order has been correctly adjusted. If Sam had paid off the whole order, she would have received a refund of $143.10 back to her card.
(2) The refund back to your card has been processed in instalments, not a lump sum.
When a refund to your card is owed, it is not refunded to you in a lump sum. The refund will be sent back to the card that was used to pay for the individual instalments. So the way the order was paid for will be the way that it will be refunded, starting from your final payment and working backwards.
Let’s have a look at another example:
-In this case, John’s original order total was $57.27. John had paid off all of the repayments for this order, and a refund of $15 was processed by the Likepax.
-John will receive a total back to his card of $15. His final payment of $14.31 has been refunded, and a separate amount of $0.69 has been refunded from his third instalment.
-Both of these amounts equal $15. The money will be returned within 10 business days to the card that John used to make each payment.
For more details, please contact Afterpay Customer Service.
Shipping & delivery
Shipping
Likepax currently provides free standard shipping for most orders and free express shipping for orders over US$129. For more information about shipping, please visit our shipping info page.
Our warehouse normally processes all orders within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.
You can view the estimated delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.
We know you’re excited to get your order through and so are we! If your order arrives late, we will issue a $5 credit (standard shipping) or a $13 credit (express shipping) to your account as a small sign of appreciation for your patience.
If we don’t deliver your order on or before Likepax’s latest estimated delivery date, we will issue you a credit within 48 hours of that date. The credit will be issued to your Likepax credit balance in the currency used for the order and with the exchange rate from when your order was placed. You can check the compensation amount for late delivery in your order details.
To learn more about our late delivery compensation policy, please visit:
https://www.likepax.com/late-delivery-compensation-policy.html
We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.
Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.
If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order’s tracking page. Just go to “Your orders” on Likepax.com or your Likepax app and click “Track” button next to the order you want to check.
If your order has not yet been packed, you can follow the steps below to update your shipping address:
1. Go to “Your orders” in Likepax.com or your Likepax app,
2. Click on your order to view your order details,
3. Next to your address, click on “Edit” to change address,
4. If the change is successful, you will receive a prompt that says “your address has been updated” and the order details will show the latest address.
If your order has already been packed, we unfortunately will not be able to update your shipping address. If your package has not yet been delivered, you may contact the carrier directly to see if it would be possible to update your shipping address. Please have your tracking number ready and refer to the numbers below:
– UPS: 1-800-742-5877
– DHL: 1-954-888-7000
– UDS: 1-630-930-5201
– USPS: 1-800-222-1811
– Fedex: 1-800-463-3339
– OnTrac: 1-804-414-2590
– SpeedX: 1-800-658-4192
– Uniuni: 1-800-282-2468
– Lasership: 1-804-414-2590
– LSO: 1-800-800-8984
– Direct Xpress: 1-800-275-8777
– CDL: 212-243-5600
– PiggyShip: 1-800-690-225
– HAILIFY: 332-895-7108
– DHL eCommerce: 1-800-805-9306
– Eparcel: 1-736-706-7086
– Sonic: 813-286-8900
Our packages are shipped internationally, so you will likely begin to see updates from US shipping companies (USPS, FedEx, UPS, etc.) after the package is cleared by US customs and the US shipping company receives your package.
We suggest you check the tracking information on the ‘My orders’ page for more details, as it is updated regularly. Just click ‘Track’ next to the order you want to check.
Delivery
You can track the latest shipping status of your order on the Likepax app or Likepax.com. Simply visit “Your orders” and click the “Track” button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page.
If a tracking number isn’t available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
If your order arrives late, we will issue a $5 credit (standard shipping) or a $13 credit (express shipping) to your account.
If you haven’t received any tracking updates on your order since it shipped, it’s most likely because your order was sent from our overseas warehouses. Tracking won’t update until your package arrives in the United States and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info.
You can track your order by going to the “Your orders” page of Likepax.com or the Likepax app. From there you will be able to find your order and click “Track” to view the latest tracking info.
We know you’re excited to get your order through and so are we! If your order arrives late, we will issue a $5 credit (standard shipping) or a $13 credit (express shipping) to your account as a small sign of appreciation for your patience.
We always strive to ship out all orders as soon as possible. On the item page, you can find the estimated delivery date, along with information about the percentage of orders delivered within that time frame, so you can plan accordingly.
Once you place your order, you will be able to see the estimated delivery time in “Your orders” of the Likepax app or Likepax.com.
The estimated delivery time refers to the expected arrival of your order, taking into account the time needed for both processing and transit.
You can check the estimated shipping time for your country at our Shipping Info page.
Don’t worry-if you haven’t received your package, there are a few things that we can do:
1. Verify your shipping address. Go to the “Your orders” page on Likepax.com or your Likepax app to confirm your order’s shipping details.
2. If the address is confirmed, major packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.
3. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.
4. Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren’t able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery.
If there was a failed attempted delivery or you still aren’t able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information.
– UPS: 1-800-742-5877
– DHL: 1-954-888-7000
– UDS: 1-630-930-5201
– USPS: 1-800-222-1811
– Fedex: 1-800-463-3339
– OnTrac: 1-804-414-2590
– SpeedX: 1-800-658-4192
– Uniuni: 1-800-282-2468
– Lasership: 1-804-414-2590
– LSO: 1-800-800-8984
– Direct Xpress: 1-800-275-8777
– CDL: 212-243-5600
– PiggyShip: 1-800-690-2256
– HAILIFY: 332-895-7108
– DHL eCommerce: 1-800-805-9306
– Eparcel: 1-736-706-7086
– sonic: 813-286-8900
If you’ve tried the above steps but still can’t find your package, please contact our customer service team for help.
There are two reasons why you may be missing items from your order.
1. Your order is overweight due to excess items.
For overweight orders, we may split the order and ship it out in multiple packages so that you get the other items in your order as quickly as possible. We will then ship out the remaining products as soon as they are processed. You can view details about your order in the ‘Your orders’ page of your Likepax account. Click ‘track’ next to your order so that you can see if your items were split into multiple packages.
2. Items went missing during packing or transportation.
If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by the following steps:
– Click ‘You’ from the Likepax app > ‘Customer support’ > ‘Contact us’, or click ‘Support’ on the top of Likepax.com, then click ‘Chat with Likepax’
– Send ‘missing item’ and select the order you need help with
– Click ‘Select missing item(s)’
– Select the item(s) and the quantity that is missing
– Upload the details of the missing item(s) and click ‘Next’
– Select your refund method
– Click submit to request a refund for your missing item(s)
Once Likepax issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Likepax credit refund that can be used in the future purchase, it will be swiftly added to your Likepax Credit Balance within 3 minutes.
If you have received a wrong item in your order and there’s another one missing, please request a refund through your Likepax account on Likepax.com or the Likepax app.
1. Navigate to “Your Orders”
2. For the problematic order, click “Return/Refund”
3. Confirm that you received the package, then denote any missing or incorrect items and your reason for returning them.
4. Review the return information, then proceed by clicking “Next Step”
5. Choose your preferred return and refund methods.
6. Click “Submit” to request a refund for your missing item.
Once Likepax issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a Likepax credit refund, it will be swiftly added to your Likepax Credit Balance within 3 minutes.
Your security
Security & Privacy
Beware of spam messages, emails, and phone calls! Scammers frequently use these communication methods to steal personal and financial information. To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you’re uncertain about the legitimacy of a message, it’s better to be safe and report it to us. If you require assistance, please contact our customer service team, and we will investigate your reports thoroughly to ensure your information stays safe and secure.
At Likepax, the safety and security of our customers’ data and transactions are paramount. We’re dedicated to providing a secure online shopping experience and protecting your privacy and personal information. If you encounter any suspicious activity or concerns about your privacy or security on Likepax, please report it to us immediately.
1. Identifying and Reporting Fake Likepax Ads, Posts, or Accounts
Recognizing Likepax Fakes
– Likepax fakes may include unauthorized use of the Likepax logo, misleading offers, or phishing attempts.
– Authentic Likepax communications will never ask for your password or personal information via social media or other unofficial channels.
Reporting Procedure for Fake Likepax Representations
– To report suspected fakes, contact us at https://www.likepax.com/bgch_report_suspicious.html, providing details of the encounter.
– Include screenshots or links to the suspicious content, if possible.
Follow-Up Actions by Likepax
– We review all reports thoroughly and take necessary actions, including legal measures, to protect our brand and customers.
2. Unauthorized Use of Likepax’s Content
Identifying Misuse of Likepax’s Content
– Misuse includes unauthorized replication of product listings, use of Likepax’s branded materials, or false association claims.
– Content that lacks official Likepax verification or seems out of place with our brand standards is likely not authorized.
How to Report Misuse of Likepax’s Content
– Report misuse via [specific reporting channel], detailing the nature of the infringement and providing any available evidence.
Likepax’s Response to Intellectual Property Violations
– Likepax takes intellectual property rights seriously and will pursue appropriate actions to cease misuse and safeguard our brand integrity.
3. Reporting Financial Fraud or Scams
Identifying Signs of Fraud or Scams
– Indicators include unsolicited requests for payment information, offers that seem too good to be true, or pressure to act quickly.
Reporting Financial Fraud or Scams
– Report financial fraud or scams to https://www.likepax.com/bgch_report_suspicious.html, including details like transaction dates, amounts, and any communication received.
Likepax’s Commitment to Investigating and Addressing Fraud
– Likepax collaborates with legal and financial entities to investigate fraud cases and takes measures to prevent future incidents.
4. General Guidance on Reporting Suspicious Activities
When and How to Report
– Report any suspicious activities as soon as they are noticed via https://www.likepax.com/bgch_report_suspicious.html.
Importance of Timely Reporting
– Prompt reporting helps us take swift action and potentially prevent others from being affected.
Likepax’s Process for Handling Reports
– All reports are handled confidentially and investigated promptly, with customer updates provided as necessary.
5. Protecting Your Account and Personal Information
Tips for Account Security
– Use strong, unique passwords for your Likepax account and change them regularly.
– Monitor your account for any unauthorized activity and update your security settings frequently.
Avoiding Phishing and Scams
– Be cautious of emails or messages that request personal information or direct you to unfamiliar websites.
– Likepax will never ask for your password or sensitive information via email.
Contacting Likepax for Security Concerns
– For any security concerns, contact Likepax support directly through our official website or customer support.
Likepax Privacy Notice
We at Likepax understand the importance of your personal information and are committed to protecting your privacy. This Privacy Notice details how Likepax and its affiliates (collectively “Likepax”) collect, process, and use your personal information through our websites, services, products, and applications that reference this Privacy Notice (collectively “Likepax Services”). By utilizing Likepax Services, you are consenting to the practices described in this Privacy Notice.
Information Collection and Usage
We collect personal information through various means to offer and enhance our Services. This includes:
1. Directly Provided Information: Information you submit during registration or while using our services.
Automatically Collected Data: Information collected when you interact with our Services.
Third-Party Sources: Data from partners and suppliers that help us provide and improve Likepax Services.
What Personal Information About Customers Does Likepax Collect?
Likepax collects your personal information to provide and improve our services. Here’s what we collect:
Information You Give Us: We receive and store any information you provide in relation to Likepax Services. This includes but is not limited to your name, address, payment information, and purchase history.
Automatic Information: We automatically collect information when you use Likepax Services, such as your browsing and purchase history, as well as data collected through cookies and other tracking technologies.
Information from Other Sources: Occasionally, we might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our delivery partners.
Data Security and Confidentiality
Safeguarding Your Information: We employ robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage.
Confidentiality Practices: Our team is trained in the importance of privacy and we maintain strict confidentiality protocols. We only share your information with trusted partners as necessary and under strict privacy agreements.
Vulnerability Collection and Response Website
Proactive Cybersecurity Measures: To further protect the security of our users, businesses, and products, Likepax has established a vulnerability collection and response website.
Partnership with HackerOne: We have partnered with the renowned cybersecurity agency HackerOne. This collaboration ensures a robust defense against digital threats and enhances the security of all Likepax Services.
Engagement and Transparency: For more information on our cybersecurity efforts and how we address vulnerabilities, please visit our Likepax Security Response Center at https://tsrc.likepax.com/home. You can also explore the Likepax Vulnerability Research Program on the HackerOne website: https://hackerone.com/likepax.
How Does Likepax Use Your Personal Information?
Your personal information is used to operate, provide, develop, and improve the products and services we offer. This includes:
Order Processing and Delivery: We use your information to handle orders, deliver products, and process payments.
Customer Service: To provide customer support, we use your personal information to communicate with you about your orders and queries.
Personalization: We use your information to personalize your experience on Likepax, such as recommending products that might be of interest to you.
Security and Fraud Prevention: To detect and prevent fraud, we use personal information as part of our security measures.
Does Likepax Share Your Personal Information?
We respect your privacy and are committed to protecting your personal information. We do not sell our customers’ personal information. We share your personal information only as follows:
Third-Party Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, and providing customer service. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
Legal Compliance and Protection of Likepax and Others: We release personal information when we believe it is necessary to comply with laws, enforce our terms and conditions, or protect the rights, property, or safety of Likepax, our users, or others.
How Secure Is Information About Me?
Data Security: We design our systems with your security and privacy in mind. We work to protect your personal information using encryption and security protocols.
PCI Compliance: For handling credit card data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS).
Your Choices and Access to Your Information
Account Information: You can access and update your account information regularly to ensure accuracy.
Communication Preferences: You have the choice to opt-out of receiving marketing communications from us and can adjust these preferences in your account settings.
Commitment to Ongoing Improvement
Continual Enhancement of Privacy Practices: We are committed to continually assessing and enhancing our privacy and security practices to ensure the highest level of protection for your personal information.
Open Communication: We welcome feedback and queries regarding our privacy practices and encourage you to contact us with any concerns or suggestions.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically. We recommend that you review it frequently for any changes. Your continued use of Likepax Services signifies your acceptance of these changes.
Contacting Us
For questions about our privacy practices, you can contact us through the provided channels on our website.
Changes to This Policy
We reserve the right to modify this policy. Any changes will be communicated through our Services.
Likepax is a safe shopping website. We care about our customers’ privacy and data security.
We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers’ payment data.
We also describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found in Likepax’s Privacy and Cookie Policy
Protecting Your Data and Transactions on Likepax
1. Advanced Security Protocols: Likepax employs advanced security measures to protect your personal and payment information. This includes the use of secure socket layer (SSL) technology to encrypt data during transmission.
2. PCI DSS Compliance: Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that your card information is handled securely throughout every transaction.
3. Regular Security Audits: We conduct regular security audits and updates to stay ahead of potential threats, ensuring that your shopping experience is both safe and secure.
Tips for Safe Shopping on Likepax
1. Create a Strong Password: Use a unique and strong password for your Likepax account and update it regularly.
2. Monitor Your Account: Regularly check your account for any unauthorized activity and report any problems immediately.
Beware of Phishing Scams: Be cautious of emails or messages that ask for personal information or direct you to a website other than Likepax. Always verify the authenticity of such information.
Our Commitment to Your Privacy
1. Transparent Data Usage: Our Privacy Policy details how we collect and use your information.
2. No Unnecessary Data Sharing: We do not share your personal information with third-party merchandise partners on Likepax, ensuring your data remains confidential and secure.
3. Customer Consent and Control: You have control over your personal information. We seek your consent for any data processing and provide options to manage your privacy settings.
In Case of Concerns
1. Reporting Security Concerns: If you encounter any security concerns or suspicious activities, you can report them directly through our secure channels.
2. Customer Support Access: Our customer support team is always available to assist you with any queries or concerns about your safety and privacy.
Likepax’s Safe Shopping Guarantee
1. Refund and Return Policies: In the rare event of an issue with your order, our comprehensive refund and return policies are in place to ensure your satisfaction.
2. Verification of merchandise partners: We rigorously verify all merchandise partners on Likepax to maintain a safe and trustworthy shopping website.
3. Secure Payment Processing: With secure payment processing, your transactions on Likepax are always protected.
Ensuring a Safe Shopping Experience
Shopping on Likepax is not just about finding great deals; it’s also about feeling secure and protected. We continuously evolve our security measures to ensure that you can shop with confidence, knowing your data and other information are safe with us.
To forward a scam email with an attachment, you can follow these general steps:
1. Open your email client or Webmail service and log in to your account. Find the scam email and open it.
2. Look for the option to forward the email, which is usually represented by an arrow pointing to the right or an icon labeled “Forward”.
3. Find the option “Forward as Attachment” and fill in reportphishing@likepax.com in the recipient option to send.
You may receive an email that appear to be from Likepax but are actually from scammers. These emails usually direct you to a fake website that looks very similar to likepax.com and ask you for account information, such as your email address and password. After stealing your sensitive information, these fake sites may use it for more fraudulent activities. Some phishing emails may contain viruses or malware that steal your passwords or sensitive information. It is recommended to install antivirus software and keep it updated at all times. Here are a few pointers for recognizing fraudulent emails:
1. Official Likepax emails do not ask you to provide the following information:
Your social security number (SSN) or Taxpayer Identification Number (TIN)
Your credit card number or your PIN
Your credit card security code
Your Likepax password
Information that could be used to answer security questions, such as your parents’ names
2. Requests to verify or confirm your account information
Likepax will never ask you to click on a link in an email to verify or confirm your account information
3. Asking you to pay a shipping fee to get free gifts
Likepax will not ask you to pay additional fees via email or text message after you have placed your order. Examples include fees for a free gift or surprise box and fees for customs clearance. Click here to view more examples. If you receive an email like this, please do not pay any fees and forward the email directly to reportphishing@likepax.com (preferably as an attachment). If you have already paid, please contact customer service for help.
4. Attachments in suspicious e-mails
Likepax will not ask you to open attachments in emails for order confirmation and we do not allow our merchants to make such requests to buyers. Please do not open any attachments in suspicious emails or emails from strangers. If you receive an email with attachments claiming to be from Likepax, please do not open the attachments and forward the email directly to reportphishing@likepax.com (preferably as an attachment), deleting it after sending. If you open these attachments, please run antivirus or anti-malware software.
5. Grammatical or spelling errors
Look out for grammatical or spelling errors in emails. Some phishing emails are translated from other languages or are not proofread before being sent so they often contain grammatical or spelling errors.
6. Sender’s email domain
Sometimes you can determine the authenticity of an email by looking at the domain name of the sender’s email address. You can be sure that it is a fraudulent email if the domain name of the email is not one of the following: likepax.com / likepaxemail.com / likepaxmail.com / likepaxofficial.com / likepaxfavor.com
7. If the email looks suspicious, visit the Likepax website directly
If you are skeptical about the email, please do not click on the links in it. Please go directly to the official Likepax page and click on My Account at the top right of the page to view your recent purchases or other account information. If you are unable to access your account or have any other issues, please contact our customer service as soon as possible.
8. Protect your account information
If you have clicked on a fraudulent or suspicious email and entered your Likepax account information, please go to the Likepax website immediately to change your account password. To change your password, go to My Account > Account Settings > Change Account Settings.
1. How to avoid phishing scams
Beware of spam messages, emails, and phone calls. Scammers frequently use these communication methods to steal personal and financial information.Click to see examples of common scams. To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you’re uncertain about the legitimacy of a message, you can contact our customer service representatives to be safe. We will investigate the information you provide to ensure your information stays safe and secure.
2. How to keep your payment information safe
– Always use websites with the padlock symbol.
– Check your bank statements often and report any anomalies to your bank.
– Report lost or stolen cards immediately.
– Do not select to save your card information or credentials on any shared devices.
3. Before you report a potential unauthorised transaction on your card, please consider the below
– Was the order placed by a friend, family member, or someone who has access to your payment details?
– Are there other cards associated with the payment account that may have been used?
– Have you recently canceled an order? Some banks show this transaction as pending.
If you believe you’ve been a victim of fraud please contact us with details of the transaction and we can assist you further.
4. Keep your email secure with strong passwords
Your email account contains a lot of personal information about you and is usually linked to other online accounts you use. If your email account is compromised, all your other passwords can be reset. So it’s important to secure your email account with a strong password that is different from all your other passwords.
To create one, we recommend the ‘3 random words’ method: simply choose three random, memorable words that mean something to you when put together – the longer and less obvious the connection the better.For example: MagicalCardWater.
5. Don’t use unsecured public Wi-Fi networks
Free public Wi-Fi connections offered in coffee shops or airports often have little or no security. It’s easy for hackers to monitor traffic on the network, including your email details. The way to protect against attacks is to stick to trusted or password-protected networks. Using a VPN (Virtual Private Network) is also safe as it protects and encrypts your connection data.
6. Remember to log out when using a public computer or device
If you use a public computer to check your email but don’t log out before leaving, someone who uses that computer later can get your password and use it to hack into your account. After using a public computer or device, remember to log out correctly. Also note that public computers can be infected with malware or spyware, so use them with caution.
Cybercriminals lure users into clicking on phishing websites to check tracking updates for their packages by sending fraudulent text messages saying “parcel not received” or “wrong address”. This scam is even more prevalent during the holiday season when many of us are waiting for a delivery.
These scams contain links that appear to be from the official courier/package tracking websites and ask you to enter information such as your name, email address, and bank card number. A few days after you have done so, there is a good chance that your bank card will be stolen. Some of the scams will also directly ask you to make an online payment in order for the package to be delivered properly.
The above are common means of SMS fraud. If you have any questions about delivery issues, please check the order details page on Likepax’s official website or contact Likepax customer service. Do not click on any suspicious links sent via SMS.
Here is more detailed information given by couriers that Likepax often uses to help you recognise if SMS messages are actually from an official courier.
1. Evri
Evri SMS messages:
Will not show the sender name as a mobile phone number
Will never ask you for payment
Will never include a link except for a tracking link called https://evri.link/…… (Please be aware even if the link does show as https:/evri.link/….. we cannot guarantee this is genuine. If you are unsure do not click a link and do not enter any personal details – see the Fake ”missed parcel” messages section above.)
See more anti-fraud alerts from Evri: https://www.evri.com/cyber-security
2. Royal Mail
In cases where customers need to pay a surcharge for an underpaid item, we would let them know by leaving a grey Fee To Pay card. We would not request payment by email or text.
The only time we would ask customers to make a payment by email or by SMS is in instances where a customs fee is due. In such cases, we would also leave a grey card telling customers that there’s a Fee to Pay before we can release the item. This would apply either to an international customs fee or to a surcharge for an underpaid item.
See more anti-fraud alerts from Royal Mail: https://www.royalmail.com/help/scam-protection
3. USPS
The Postal Service offers free tools to track specific packages, but customers are required to either register online, or initiate a text message, and provide a tracking number. USPS does not charge for these services! USPS will not send customers text messages or e-mails without a customer first requesting the service with a tracking number, and it will NOT contain a link. So, if you did not initiate the tracking request for a specific package directly from USPS and it contains a link: don’t click the link!
See more anti-fraud alerts from USPS:https://faq.usps.com/s/article/Scams-Scheme-Alerts
4. UPS
Slow Down – Scammers rely on urgency to create panic. Be cautious of anything that implies you must act immediately. Take the time to review the message, then review it again.
Don’t Click – Check the Link – Legitimate UPS links will start with ”https://www.ups.com”, ”https://billing.ups.com”, ”https://go.ups.com” or ”http:/links4.upsemail.com”.
Check the Details – Are there spelling or grammar errors? Generic greetings, like ”Sir or Madame?” Fraudsters will frequently use small typos to trick you into clicking on the link.
Report It – Report it to the https://reportfraud.ftc.gov/#/?orgcode=UPS.
Delete and Block It – So you don’t accidentally interact with it later.
If It Seems Too Good To Be True, It Probably Is – Scammers may sell fake labels at deep discounts.
See more anti-fraud alerts from UPS: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/fight-fraud.page
5. FedEx
FedEx does not request, via unsolicited mail, email, or text, any personal information pertaining to your account credentials or identity.Indications that this is a suspicious email include:
Urgent request for money in return for the delivery of your packages.
Requests for your personal and financial information.
Misspelled website or email addresses, like fedx.com or fed-ex.com.
Spelling and grammatical errors, or excessive capitalization and exclamation points.
Claims that you have won a large sum of money.
A message that appears when you click a link, warning you that the connection isn’t secure. This means the browser you use recognizes a security risk.
See more anti-fraud alerts from FedEx: https://www. j.com/en-us/report-fraud.html
6. Canada Post
Check the number from which a text message has been sent to ensure it is from the trusted Canada Post short code number 272727 or 55555
Unless you have requested email or text notifications, delete them immediately
Do not click on links in suspicious emails or text messages as they may contain malicious viruses or lead you to a fake website
Do not reply to the emails or the text messages, even if the text or email tells you to click on ”Unsubscribe” or text ”STOP” to stop receiving messages
See more anti-fraud alerts from Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support/kb/company-policies/privacy-security/what-do-to-if-you-get-suspicious-email
At Likepax, we prioritize user security and privacy through rigorous measures:
1. Security Practices: We adhere to international standards independently verified through the Mobile Application Security Assessment (MASA) and engage with HackerOne’s Bug Bounty Program to proactively address vulnerabilities.
2. Multi-Factor Authentication (MFA): We enhance account security with MFA, requiring additional verification to protect against unauthorized access.
3. Anti-Phishing: As members of the Anti-Phishing Working Group (APWG), we actively combat phishing and identity theft.
4. Payment security certification: As a shopping software for users around the world, while supporting various payment methods, we have also obtained corresponding security certifications to protect the security of your property, including but not limited to: Payment Card Industry Data Security Standard , Visa secure, Mastercard Identity Check, American Express SafeKey, ProtectBuy, J/Secure, Trustedsite.
We also ensure data privacy by collecting only necessary information, never selling customer data, and adhering to strict data protection regulations. This comprehensive approach helps safeguard our users against online fraud and protects their privacy.
Policies & others
Policies
Likepax currently offers free standard shipping for major orders and free express shipping for orders over US$129.
Please visit our shipping info page to view more details about our shipping policy.
To learn more about our late delivery compensation policy, please visit:
https://www.likepax.com/late-delivery-compensation-policy.html
To learn more about our privacy and cookie policy, please visit: https://www.likepax.com/privacy-and-cookie-policy.html
Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
– Items specifically labeled as non-returnable.
– Customized items.
– Some free gifts.
In addition, the first return for EVERY order is free! Please go to the ‘Your orders’ page on the Likepax app or Likepax.com to request a refund and print your free return label.
For more information about our return and refund policy, please refer to the link below:
To learn more about our terms and conditions policy, please visit: https://www.likepax.com/terms-of-use.html
For more information, please visit Likepax Community Guidelines page.
We take intellectual property rights very seriously and aim to respond as quickly as possible to any reports of infringements. To report intellectual property rights infringements, including copyright, trademark, or patent infringement, please provide the proof of rights, information of right holders and preliminary evidence of infringement through our online intellectual property infringement report portal (“IP Portal”).
You can learn more about our intellectual property policy by visiting: https://www.likepax.com/intellectual-property-policy.html
To report intellectual property rights infringements, including copyright, trademark, or patent infringement, please provide the proof of rights, information of right holders and preliminary evidence of infringement through IP Portal.
You can learn more about our intellectual property policy by visiting: https://www.likepax.com/intellectual-property-policy.html
Items purchased from Likepax are eligible for our Price Adjustment Policy.
Likepax will provide the price difference if the list price of the same item (of the same size, color, etc., from the same shop) was reduced within 30 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy.
The shipment of your order will not be affected by applying for a price adjustment before you receive your items.
Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. Likepax reserves the right to the final interpretation of our Price Adjustment Policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.
Please understand that Likepax takes a cautious approach on record disclosure relating to customers’ personal information and will not disclose any such records unless required by law. Likepax develops an internal system with standard steps to review all requests on producing records, and we explain how we respond to such requests, how to contact the corresponding team to deal with your requests, and our requirement on a valid and binding legal process in our Guidelines for Law Enforcement (https://www.likepax.com/bgp_law_enforcement_policy.html). If you have any further questions or intend to serve the proper legal process regarding records producing, please send email to legal@likepax.com.
Others
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