Tariff Insurance Service Policy
Orders placed after December 12, 2019: If the Customs Agency imposes import duties on an order covered by tariff insurance of Likepax, you can contact us and send us all the documents you received from your local Customs Agency, then you will receive reimbursement of the duties. More details as followings:
| Country | Standard of Reimbursement Amount |
| Brazil | 100% of the tariff amount(Excludes Postal Clearance and ICMS.), but not exceeding the value of the item. |
| Turkey | 100% of the tariff amount and processing costs (customs handling fees, courier processing fees, administrative fees, etc.), but not exceeding the value of the item. |
| Other countries(except Brazil&Turkey)： | 100% of the tariff amount and processing costs (customs handling fees, courier processing fees, administrative fees, etc.), but not exceeding 60% of the value of the item. |
Note:
1. Starting from August 5th, 2024, Likepax will pay Brazilian customs duties on behalf of customers. Customers do not need to purchase additional customs insurance services. Customs insurance purchased before August 5th can still be used.
2. Orders placed before December 12, 2019: Only the actual value of the tariff will be refunded; processing costs (customs handling fees, courier processing fees, administrative fees, etc.) will not be refunded.
3. Turkey direct mail is a B2C customs clearance shipping method. So if you buy much more products, it will be considered to be used for commercial purposes by the customs and incur additional taxes. If the quantity of items in your package exceeds 4 pcs, the additional taxes incurred need to be borne by yourself, and Likepax will not provide reimbursement. If you purchase a large quantity, it is recommended to change the shipping address (including: name, address, telephone, etc.) to avoid additional taxes.
4. If your order is not covered by the tariff insurance you paid, you will not be eligible for a refund of its customs duties.