Smartphone Quality Guarantee Policy
For the following categories of products, Likepax will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products/a new replacement.
3. Repair or exchange.
Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.
| Smartphone | ||
| Warranty period | Warranty Solutions | Additional Instructions |
| 1 year | Reship / Refund / Repair | ①For quality issues or malfunctions, with proof from manufacturer’s repair center or authorized repair shop, customers can return within 15 days, replace within 30 days, get free warranty or refund within warranty period but above 30 days. ②For quality issues or malfunctions, if the proof is not available, Likepax will provide repair service or negotiate refund if it is in 1 year’s warranty period. 【Note: XIAOMI/POCO brand products have local maintenance service agency (Spain, Italy, United Kingdom, France, Poland, Czech Republic, Romania, Slovakia, Mexico, Colombia, Russia, Myanmar, Thailand, Singapore, Vietnam, Cambodia, Philippines, Turkey). And after-sale service will be followed by their maintenance instructions. If needed, please contact our customers service for the details.】 |
Note:
1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7.【The warranty is invalid if the customer operates the product under the following circumstances】:
– refresh the hardware or root the device
– open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage