One or more items are missing when I open the package. What can I do?

Below please find enlisted some of the most common reasons:

1. The order was split: check if your order has been split on the My Orders page of your account;

2. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;

3. We made a mistake: on rare occasions, an item may not have been placed in the right package;

4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

5.The attributes of the purchased products are different, and the packaging contents are also different. Please first check whether the contents of the purchased products are consistent with the description in the product link.

If the status of your order shows that it was not split, for fashion products such as shoes, cloth and bags ect, you could direct go to the live chat asking assistances. For other product, please do not hesitate to Contact Us.