Laptop Quality Guarantee Policy
For the following categories of products, Likepax will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products/a new replacement.
3. Repair or exchange.
Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table .
| Laptop | ||
| Warranty period | Warranty Solutions | Additional Instructions |
| 1 year | Reship / Refund / Repair | ①Replacement is not available. ②Full refund is not available for more than 30 days after receipt. ③Customers need to cooperate with Likepax to test and check the product issues, otherwise refund or return are not available. ④For damaged accessories, customers shall pay for buying new items. However, customers only have to pay the shipping fee if the suppliers resend accessories. ⑤Please contact customer service to confirm whether your operation is correct. If it is correct but the laptop is not working, we highly recommend you to check in your local repair shop and provide us the test proof. Likepax will cover your repair cost (no more than 20% of product value) for compensation if the product is fixed up. |
Note:
1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7.【The warranty is invalid if the customer operates the product under the following circumstances】:
– refresh the hardware or root the device
– open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage